Q: How do I know the correct uniform size? A: A “Size Chart” is available on each uniform product page, showing exact measurements in cm/inches. We recommend measuring one of the student’s current comfortable clothes and comparing it with the chart.

Q: Do I have to buy the whole book bundle, or can I buy individual books? A: To simplify the process and avoid missing items, books are provided as “Complete Bundles” for each grade. If you have an exceptional case requiring a single book, please visit the school’s sales office.

Q: How long does home delivery take? A: Delivery within the State of Qatar typically takes 2 to 3 business days, excluding weekends and official public holidays.

Q: Where is the “Pickup from School” location? A: Orders can be picked up from the designated Store Sales Office within the school campus. Exact location and pickup timings will be detailed in your order confirmation email.

Q: What should I do if I receive a defective or damaged item? A: We apologize for that! Please contact our customer support team immediately (via WhatsApp or Email) and attach a picture of the defective product. We will replace it for you free of charge as quickly as possible.

Q: Can I modify my order after confirming it? A: If the order has not yet been shipped or prepared for pickup, you can contact technical support to modify it. If the order is already out for delivery, you will need to receive it first and then request an exchange/return.